• One-time activation fee: €6.79 per device.
• This fee activates the paid version of the application on your Smart TV or Android device.
• The free trial version can be removed after successful activation.
• The activation is processed automatically upon successful payment.
• This purchase grants a non-transferable license for private use of the software on one device.

By proceeding with payment, you explicitly confirm:

• You understand that no lists or content are included.
• You have your own valid list and a compatible device.
• This activation is for media player software only, not a subscription or service.
• You agree to the refund policy below.

According to:

• EU Directive 2011/83 Art. 16 lit. m (exemption for digital content),
• EU Consumer Rights Directive,
• GDPR compliance, and
• Stripe Acceptable Use Policy,

refunds cannot be granted if:

• You do not have your own list.
• Your list is incompatible or fails to load.
• Your TV/device is not supported.
• You mistakenly assumed content was included.

Refunds are only possible if:

• The activation fails due to a verified technical error on our side,
• And the issue cannot be resolved within 48 hours after contacting support.

You must confirm all of the following to proceed:

• I understand and accept that no content or lists are included with this activation.
• I agree to the non-refundable policy as explained above.
• I have a working list and a compatible device.
• I agree to the processing of my MAC address and email in accordance with the Privacy Policy.

⚠️ Do not pay if you do not have your own working list. Activation fees are final and non-refundable.

Each Smart TV has two MAC addresses:

• One for WiFi
• One for Ethernet (LAN)

Switching your internet connection type may change the active MAC address. This is normal and handled automatically. The license applies to both MAC addresses on the same device.

If you encounter error messages such as:

• "Server (URL) connection timeout"
• "Check URL"
• "No content uploaded"
• "Failed", "Cannot connect", "Buffering..."

Follow these steps:

1. Test the app using our official demo list: 👉 test list
2. Ensure your URL is:
   • A direct (non-redirect) link
   • Online and working
3. Try uploading the list as a static file via the "My List" page.
4. Use the "Keep Online" option when uploading to avoid loss after reboot.
5. On Samsung TVs, restart your device or reset the Smart HUB to clear the cache.
6. Keep your list under 5 MB, as larger files may not be saved due to TV memory limits.

⚠️ Even if your list works on PC or mobile, your TV might not support certain formats/codecs. Our application has no control over device hardware limitations.

This is a legal media player application, not affiliated with any content provider. We do not host, resell, or provide any content. The software is compliant with:

• GDPR & EU Consumer Rights
• Stripe's Acceptable Use Policy
• UAE/Dubai software commerce regulations

In case of verified technical issues after activation, please contact: 📧 support@netiptv.eu